FAQ'S

Q. What are Ticket Inclusive Travel Packages?

Qatar Airways Holidays Ticket Inclusive Travel Packages are curated bundles that include essential services to make your trip seamless and enjoyable for the FIFA World Cup 26™. The Ticket Inclusive Travel Packages include domestic and optional return international flights with Qatar Airways or one of their oneworld® alliance partners, hotel accommodation, match tickets, and ground transportation. Everything is planned for you— so you can focus on enjoying the tournament.

Please see below a breakdown of the Ticket Inclusive Travel Packages that are available to purchase via our webshop:

• Follow my Team: From USD 11,350 per package which includes:
  • Match tickets: 3 Group matches
  • Accommodation: 3 cities (12-15 nights)
  • Flights: 2 domestic + optional international
  • Ground transportation: 4 airport (one-way) + 3 stadium (return)
• Final Rounds Series: From USD 21,700 per package which includes:
  • Match tickets: 1 Semi-Final, 1 Final
  • Accommodation: 8 nights from 12 July – 20 July
  • Flights: 1 domestic + optional international
  • Ground transportation: 2 airport (one-way) + 2 stadium (return)
• Knockout Series: From USD 9,200 per package which includes:
  • Match tickets: 2 Round of 32 + 1 Round of 16
  • Accommodation: (9-10 nights in 3 cities)
  • Flights: 2 domestic + optional international
  • Ground transportation: 4 airport (one-way) + 3 stadium (return)

Q. Are the Ticket Inclusive Travel Packages official?

Yes. As the Official Airline Partner of the FIFA World Cup 26™, FIFA has granted Qatar Airways the right to produce, manage and sell Ticket Inclusive Travel Packages through Qatar Airways Holidays for the FIFA World Cup 26™.

Q. What is the best time to book Ticket Inclusive Travel Packages?

Ticket Inclusive Travel Packages are on sale and offered on a first-come, first-served basis, and you are advised to book as early as possible to guarantee your place. Limited quantities of Ticket Inclusive Travel Packages are on offer, and each package is subject to availability at the time of booking.

Q. Can I book only a portion of a Ticket Inclusive Travel Package?

No. Match tickets, flights, ground transportation and accommodation may not be purchased separately from Qatar Airways Holidays – only as part of a Ticket Inclusive Travel Package.

Q. What is the difference between Gold and Silver categories?

The Gold and Silver categories refer to different tiers of match ticket and accommodation categories, each offering a distinct level of comfort and experience during the FIFA World Cup 26™.

• Gold category: Includes a Category 1 match ticket – offering some of the best views in the stadium – along with luxury hotel accommodation* in the applicable city.
• Silver category: Includes a Category 2 match ticket with excellent views slightly further from the pitch, paired with premium hotel accommodation*, offering great value without compromising on quality.

Properties assigned to Gold packages are considered prime properties due to their facilities and/or location and will hold official 5* or 4* ratings. Properties assigned to Silver packages have been selected for their value and location and will hold 4* or 3* ratings.

Both packages include official match ticket(s) and the bundled travel and accommodation services, so you’ll enjoy the tournament no matter which option you choose.

Q. What if I have purchased regular admission tickets and want to add accommodation and/or flights?

Ticket Inclusive Travel Packages offered by Qatar Airways Holidays for the FIFA World Cup 26™ are available only as complete bundles, which include flights, accommodation, ground transportation and match tickets.

If you have already purchased match tickets separately, unfortunately, we are unable to offer partial packages (such as accommodation-only or flight-only options) linked to your existing tickets.

We recommend arranging your flights and accommodation independently through Qatar Airways or your preferred travel provider to complement your existing tickets.

Q. Why do I need to register an account online to purchase Ticket Inclusive Travel Packages?

All online customers are required to create an account before purchasing Ticket Inclusive Travel Packages. Your online account allows you to:

• purchase available products;
• amend your account details;
• amend required passport and personal information;
• view all your purchases; and
• receive important event information.

If you subscribe to our newsletter, we will also send you important updated offers and products that may be of interest to you.

Q. I have registered an account but did not receive a 'confirmation of account' email.

Please check your spam or junk mail folder. Your email service provider may have filtered the ‘confirmation of account’ email into one of these folders. To avoid this problem in the future, please add our web sales address (websales.qatarairwaysholidays@beyond-hospitality.com) to your ‘safe senders list’, or the equivalent.

Furthermore, to receive important event updates if you have purchased Ticket Inclusive Travel Packages, we suggest that you add customerservice.qatarairwaysholidays@beyond-hospitality.com to your ‘safe senders list’ as well. This will ensure that you will receive all essential communications from Qatar Airways Holidays.

Q. I have forgotten my account password. How do I get a new password?

You can get a new password by going to the login page and clicking on the ‘Forgot your password?’ link under the login section. A new password will be sent to the email address linked to your online account once you have followed the guided steps.

If you have checked your junk and spam folders and still do not have an email, please contact us at websales.qatarairwaysholidays@beyond-hospitality.com

Q. Can I travel with children?

Yes, children are welcome on Qatar Airways Holidays Ticket Inclusive Travel Packages. If you are traveling with a child or children, please ensure this is clearly communicated at the time of booking to our Customer Services team customerservice.qatarairwaysholidays@beyond-hospitality.com.

Flights: Children require their own flight tickets and must be accompanied by an adult. Infant seating (under two years old) and any special requirements (such as bassinets or aisle seats) must be requested in advance. Seat preferences for families must be arranged directly with the airline.

Accommodation: Hotel rooms in this program accommodate up to two guests. If your booking includes a family or group of more than two, multiple rooms will need to be requested.

Transfers: Ground transportation included in your Ticket Inclusive Travel Package will accommodate children as part of the overall group. Child safety seats are not provided, so we recommend bringing your own if required.

Stadium access: All children must have their own match ticket, regardless of age. Please note that certain stadiums may have minimum age requirements for entry to the stadium.

Q. Are their discounts for children?

Ticket Inclusive Travel Package pricing for the FIFA World Cup 26™ is based on full occupancy and match ticket categories, and there are no discounted rates available for children. All travelers, regardless of age, will have a valid match ticket, occupy a flight seat/s, accommodation and ground transportation vouchers. As such, children are charged at the same rate as adults within the selected package tier.

Q. Can children under 18 years of age attend a match?

Yes, children under 18 are welcome to attend the FIFA World Cup 26™ as part of a Qatar Airways Holidays Ticket Inclusive Travel Package. However, all minors must be accompanied by a parent or legal guardian, and each attendee, regardless of age, must have a valid Ticket Inclusive Travel Package purchased through Qatar Airways Holidays. Please also check entry and visa requirements for minors based on your country of residence.

Q. Can I transfer or re-sell my Ticket Inclusive Travel Package?

No. The transfer and/or re-sale of Ticket Inclusive Travel Packages and official match tickets, flight tickets, accommodation vouchers, ground transportation vouchers, or any other component included in the Ticket Inclusive Travel Package is strictly prohibited. You are not permitted to re-sell Ticket Inclusive Travel Packages, individually or as part of another package (for example combining hotels and match tickets). Ticket Inclusive Travel Packages are for each customer’s own personal use or corporate use for privately invited guests and may not be transferred for financial gain.

Q. Are the prices shown per person rates?

Yes, all prices displayed are per person, based on the selected Ticket Inclusive Travel Package type and occupancy. The per-person rate includes the full scope of services offered in your chosen Ticket Inclusive Travel Package – such as match tickets, flights, hotel accommodation, and ground transportation (where applicable). Final pricing may vary depending on factors like travel dates, room occupancy (single, double, etc.), and flight class. Be sure to review the package details at the time of booking for a full breakdown of what’s included.

Q. What is the maximum number of packages I can purchase?

Each purchaser may buy a maximum of four (4) packages per match, for up to eight (8) matches in total. Purchases cannot include more than one (1) match on the same match date. Failure to adhere to these rules may result in the cancellation of your reservations.

Q. Which forms of payment are accepted?

For customers outside of Qatar, we accept Visa, Mastercard, American Express, China UnionPay (CUP), Discover & Diners Club, JCB, Apple Pay and Google Pay.

For customers within Qatar, we accept Visa, Mastercard, American Express, and China UnionPay (CUP).

Please note that FIFA prefers Visa for all payments.

Q. What will happen if my personal details are incorrect or incomplete?

If you provide incorrect personal details, you may be denied boarding your flight or entry into your accommodation, the stadiums, and/or the hosting country. Please ensure accurate personal details are provided as per your passport.

Q. Can I be refunded in the event of an emergency?

Kindly note that all Ticket Inclusive Travel Packages are non-refundable and bookings may not be cancelled. You are advised to purchase travel insurance, including events insurance, to ensure that you are protected in the event of an emergency.

Q. Can I modify my booking after it has been confirmed?

Our Ticket Inclusive Travel Packages are generally fixed and any modifications after booking cannot be guaranteed. If you do need to amend, we will try to assist, but if changes are possible, any charges from our suppliers and variations in rates will need to be paid by you.

To modify your booking, please email our Customer Services team at customerservice.qatarairwaysholidays@beyond-hospitality.com

Q. Can I modify the names of passengers after my booking has been confirmed?

It is not possible to change the guest names that were registered at the point of sale; however, you are able to update their passport details until 14 days prior to travel.

Q. I went to purchase additional packages, however notice that the price has changed compared to the same ticket inclusive travel package contained in my original order, why?

The components of our packages, in particular flights, are subject to dynamic pricing based on availability; therefore, the overall price of the Ticket Inclusive Travel Package will fluctuate accordingly.

Q. Are flights included in Qatar Airways Holidays Ticket Inclusive Travel Packages?

Yes. Domestic flights between Host Cities are included in all multi-match packages (e.g., Follow My Team, Final Round Series, Knockout Series). International flights are optional and may be added at an additional cost.

Q. Can I select my seat on the flight?

Seat preferences or upgrades on all scheduled flights must be managed directly with the airline. For charter flights we are unable to take seating requests and these will be allocated at check-in.

Q. Can I choose between economy and business class flights?

For the Follow My Team, Final Round Series and Knockout Series travel packages:

• Domestic flights within North America (between host cities for designated matches) are included in economy class only and we are unable to upgrade. Any agreement to upgrade using mileage points or cash payment would be between you and the respective airline.
• For international flights to and from North America, you can choose between economy or business class, subject to availability. These flights depart from designated origin cities and are available to purchase as an optional extra.

Q. Can I upgrade to business class flights?

Upgrades to business class on scheduled flights should be made upon initial booking, are subject to availability and are at an additional fee. Please note that business class is not available on our domestic flight package inclusions.

Q. I need to make flight bookings for people who are wheelchair bound/have reduced mobility. Can this be accommodated?

Yes, Qatar Airways Holidays will accept a number of wheelchair users and passengers with reduced mobility on board, however it is imperative that these customers discuss their specific needs when making their bookings so we can make sure that all necessary arrangements are made with the airline. Requests can be sent to our Customer Services team - customerservice.qatarairwaysholidays@beyond-hospitality.com quoting the booking reference in the subject line.

Q. What can I do if my preferred international departure city is not an option listed?

You will need to book a travel package departing from the nearest city listed or book the package without the optional international flights and make your own arrangements in that regard.

Q. What will happen if my flight is delayed or I miss my flight?

Refunds for missed nights or matches due to delays, booking cancellations or missed flights are not available. You must inform Qatar Airways Holidays in advance if you will not be taking your flight and ensure that you stay updated on our check-in procedures, baggage allowances and restricted goods. We strongly recommend that you purchase comprehensive insurance to cover all aspects of your trip. All flights are subject to terms and conditions of the carriage.

Q. Will the flight operator cater for my dietary requirements?

Any dietary requests (e.g. vegetarian, gluten-free) should be made directly with the carrier. You will have the ability to do so within the ‘Manage My Booking’ portal.

Please note that domestic flights do not offer meal service - only snacks and drinks are available.

Q. What is the baggage allowance?

Scheduled flight baggage allowance varies by airline but as a minimum all tickets will permit one checked bag (23 kg) and one carry-on bag. Due to operational requirements charter flights will permit one checked bag (23 kg) and one carry-on bag.

Q. Can I collect mileage points with my Ticket Inclusive Travel Package?

The lead customer on the package should submit their Qatar Airways Privilege Club membership number at the time of reservation, in order to accrue Avios miles for the total value of the booking. These will be credited after travel in line with standard Qatar Airways Holidays procedures.

For any other mileage programs, you will need to submit your details to the airline directly once the reservation is confirmed to be handled in line with the airline policy.

Q. Can I make my own way to the city and cancel the flight/receive a partial refund?

As per the Qatar Airways Ticketing Inclusive Travel Package Sales Regulations, it is not possible to cancel any elements of the package.

Q. Are the match tickets guaranteed with the package?

Absolutely. All match tickets included in the package are official and guaranteed through FIFA’s authorised travel agreement with Qatar Airways Holidays.

Q. Are individual match / flight tickets personalised with the name of the bearer?

Flight tickets are issued in the name of the individual traveller. It is important that the name provided at the time of booking matches the passport or ID exactly, as identification may be required for ticket validation and entry. The information is required to be submitted at checkout. Names cannot be changed at a later stage, but document details may be amended within the My account section of the webshop once the packages have been purchased. All match tickets for bookings will be issued in the account holder’s name.

Q. What information will my match ticket contain?

Each match ticket will include, but not limited to:

• Seat information and number
• Match fixture (match number + date + time)
• Barcode for access control
• Designated seating area
• Account holder's name
• The standard terms and conditions

Q. What is a Category 1 match ticket?

Category 1 is the highest ranked match ticket seating category at FIFA football matches, located in what FIFA designates as the primary areas of the stadium. FIFA determines the categorisation of each seat in the stadium on a match-by-match basis. This means that:

• The ticket category may vary from match to match
• All ticket categories may comprise stadium seats of the lower and upper tier
• The ticket categorisation remains unaffected by match day conditions (e.g. weather)
• Ticket category boundaries may vary from match to match

Q. What is a Category 2 match ticket?

A Category 2 match ticket refers to a designated seating area within the stadium that offers excellent views of the pitch, typically located along the corners or in the lower tier behind the goals.

While not as centrally positioned as Category 1 seats, Category 2 tickets still provide a great viewing experience and allow fans to enjoy the excitement of the match from a comfortable and lively section of the stadium.

All match tickets are officially issued by FIFA and allocated based on availability within each travel package tier.

Q. When will I receive my match day tickets?

Please note that the ticket fulfillment process for the FIFA World Cup 26™ will commence closer to the event. You will be informed of the procedure via email in due course.

Q. What happens if my team qualifies beyond the group stage — can I change or extend my package?

Qatar Airways Holidays Ticket Inclusive Travel Packages are fixed at the time of booking and cannot be automatically extended if your team progresses beyond the Group Stage. However, new packages for the Knockout or Final Rounds may be available to book separately, subject to availability.

We recommend securing additional match Ticket Inclusive Travel Packages early if you want to follow your team through the tournament. Last-minute availability is not guaranteed, and travel logistics may limit options as the tournament progresses.

Q. What happens if my team does not qualify for the FIFA World Cup 26™?

In the event that your selected team fails to qualify for the final competition of the FIFA World Cup 26™, for Follow My Team packages only a refund will be made to the customer. Qatar Airways Holidays reserves the right to deduct from any refund an administrative charge of 5% of the booking value.

Please note that, in line with the webshop sales regulations, all other package sales are final and it is not possible to exchange your purchased Ticket Inclusive Travel Package for a different travel package.

Q. May I choose my exact stadium/match seat and row number?

No. Although you may select your seat category (1 or 2) at the time of booking, seat and row numbers will be allocated by FIFA. Please note that the seating in each stadium and at each match is configured differently, and that boundaries between Category 1 and Category 2 seats may vary for different matches and different stadiums.

Q. When will I know my stadium/match seat and row number?

Seat and row numbers will be assigned by FIFA, and Qatar Airways Holidays will share the details as soon as they are confirmed.

Q. May I request different stadium/match seats once I receive my assigned seating?

No. Once assigned, all seat and row numbers will be considered final. Seat and row numbers are subject to allocation and confirmation from FIFA.

Q. Will all the stadium/match seats included in my booking be adjacent to one another in the stadium?

Qatar Airways Holidays and FIFA will make all reasonable efforts to ensure that seats included in a single booking are adjacent to one another or in the same block of the stadium.

Please note that the locations of seats for specific ticket categories for matches at the stadiums are determined by FIFA at its discretion. Neither Qatar Airways Holidays nor FIFA shall be responsible or liable in any way in relation to any complaints regarding locations of seats provided the locations of such seats correspond with the correct ticket category for the particular match at the relevant stadium.

Q. How will I know where and when my chosen team will play during the FIFA World Cup 26™?

The dates, times and stadiums of Group Matches will be confirmed once the Final Draw has taken place by FIFA. All 48 national teams that have qualified for the FIFA World Cup 26™ will play in Group Matches. The results of each Group Match will determine which teams will play in the knockout and final stages, comprising the Round of 32, Round of 16, Quarter-finals, Semi-finals and Final.

Q. Can I request a seat with easy access/on the aisle?

Please send your request to our Customer Service team customerservice.qatarairwaysholidays@beyond-hospitality.com. We will take your request into account when the seat assignment process commences, closer to the event.

Please note that your seats will be allocated in the applicable area specified in the product descriptions. Each stadium and match will be configured differently, and ticket category boundary locations may differ from match to match.

All tickets are officially issued by FIFA and allocated based on availability within each travel package tier.

Category 1 is the highest ranked match ticket seating category at FIFA football matches, located in what FIFA designates as the primary areas of the stadium.

A Category 2 match ticket refers to a designated seating area within the stadium that offers excellent views of the pitch, typically located along the corners or in the lower tier behind the goals.

Qatar Airways Holidays will use reasonable efforts to ensure that hospitality purchases in the same product category, for the same match and under a single order, will be seated adjacent to each other or in the same block. However, please note that no guarantees or warranties are provided by Qatar Airways Holidays that seats will be adjacent to each other or in the same block.

Please note that the locations of seats for specific ticket categories for matches at the stadiums are determined by FIFA at its discretion. Neither Qatar Airways Holidays nor FIFA shall be responsible or liable in any way in relation to any complaints regarding locations of seats provided the locations of such seats correspond with the correct ticket category for the particular match at the relevant stadium.

Q. Is accommodation included in Qatar Airways Holidays Ticket Inclusive Travel Packages?

Yes. All Qatar Airways Holidays Ticket Inclusive Travel Packages include premium or luxury accommodation, depending on the type of package purchased. Stays are scheduled to begin the day before your first included match and end the day after your last included match. Hotel assignments are based on host city availability and package selection.

Properties assigned to Gold packages are considered prime properties due to their facilities and/or location and will hold official 5* or 4* ratings. Properties assigned to Silver packages have been selected for their value and location and will hold 4* or 3* ratings.

Q. How many people can stay in the room included in my package?

Standard accommodation in Qatar Airways Holidays Ticket Inclusive Travel Packages is based on single and double occupancy. If you’re traveling with more people (such as children or additional guests), please ensure that an additional travel package(s) are booked.

Q. Can I book a room for a disabled person?

Accessible rooms are available on request, but please note that in some instances inventory may be limited, so please contact our customer service team as soon as your booking is confirmed to advise them of your requirements.

Please contact our customer service at customerservice.qatarairwaysholidays@beyond-hospitality.com for assistance.

Q. May I choose the bed type at my accommodation?

No. Bed types provided in rooms are subject to availability and are at the discretion of the hotel management. Qatar Airways Holidays will not accept responsibility for non-availability of requested bed types.

Q. Which passengers may be accommodated in my assigned room(s)?

Only passengers included in your booking may stay in assigned room(s). Additional guests cannot be accommodated. All passengers will be required to present their passport in order to be granted access to the assigned room. If the name on the passport does not match the name in the booking, the passenger will be denied access.

Q. May I select adjacent rooms?

This cannot be guaranteed. Qatar Airways Holidays will make all reasonable efforts to ensure that rooms included in a single booking are adjacent or close to one another. However, please note that there is no guarantee that rooms included in a single booking will be adjacent or close to one another.

Q. Is breakfast, lunch and/or dinner included in my selected package(s)?

All hotel bookings are on a room-only basis and any meals purchased will be at your own expense.

Q. Will my accommodation cater to my special dietary requirements?

Most hotels will cater to special dietary requirements. Once your accommodation is confirmed, please advise the hotel of your special dietary requirements.

Q. What will happen if I arrive at my accommodation late?

Qatar Airways Holidays guarantees that your assigned room(s) will be reserved for you in the event that you arrive at your accommodation late.

Q. What are the check-in and check-out times at my accommodation?

Check-in and check-out times vary by hotel and your reservation will be in-line with the standard hotel policy which can be checked on the hotel website. Standard hotel policies will apply for any early arrivals or late check-outs.

Q. When will I receive my accommodation eVoucher?

The eVoucher is the official confirmation of your booking and it should be given to the hotel at check-in. The eVoucher will be available online closer to the event and you will be notified by email as soon as the document is available. You will need to print the eVoucher and present it to the hotel at check-in.

Q. Can I add extra nights outside of the dates relevant to my selected ticket inclusive travel package(s)?

All Ticket Inclusive Travel Packages are only offered for the duration of the FIFA World Cup 26™. You may only book a stay in Canada, Mexico and/or the United States of America through the online booking platform between the dates that are relevant to your selected Ticket Inclusive Travel Package(s).

For stays for any other date period, please visit www.qatarairwaysholidays.com.

Q. What amenities are available at my allocated hotel?

Please refer to the hotel description on our website for full details.

Q. Are transfers included?

Yes. Ticket-inclusive travel packages include ground transportation as follows:

• Domestic airport transfers: up to four (4) x one-way transfers per guest depending on package selected.
• Stadium transfers: Return transfers for each match included in your package.

Vehicles are scheduled according to official travel package arrival/departure times and match kick-off and end of match timings.

Q. Will you provide transport from the airport to the hotel upon my arrival in the country?

If you have purchased the optional international flights offered with your package, the cost of these is inclusive of your transfer to / from the hotels in the respective Host Cities.

We are not able to arrange a shuttle service from the inbound airport if you have not purchased international flights via Qatar Airways Holidays.

Q. Are there any luggage or storage services?

Guests are responsible for their own luggage. No luggage storage is available before or after your trip.

Q. What will happen if I miss my shuttle?

Vehicles will depart promptly at the scheduled departure time and will wait no longer than 10-15 minutes for late passengers.

Outside of unforeseen delays, passengers who arrive later than 10-15 minutes window will be considered no-shows, and no refunds or alternative arrangements will be provided.

If you miss your scheduled shuttle, please contact our team or the support number provided in your travel documents and we will do our best to assist you with the remainder of your arrangements.

Q. What happens if my flight is delayed, will my shuttle to the hotel wait?

Transfers may be subject to unforeseen delays due to operational or external factors. Every effort will be made to minimize disruption with transfers to accommodation and match arrangements.

All efforts will be made to find substitute travel arrangements.

Q. When can I purchase a tour/attraction?

Tours and attractions will be made available for purchase early in 2026, please monitor our website for updates.

Q. What type of tours & attractions will be available to purchase?

The details of all Tours and Attractions will be detailed on our website early in 2026, please monitor our website for updates.

Q. Is accessibility support available?

Yes. Wheelchair assistance, aisle chairs, and other ADA-related support must be requested in advance when booking. Ground transport and venues aim to be accessible, but availability may vary by location and service provider. Requests can be sent to our Customer Services team - customerservice.qatarairwaysholidays@beyond-hospitality.com.

Q. I do not need a wheelchair space within the stadium, however can I take a wheelchair or mobility scooter into the stadium?

In accordance with Section XX of the Stadium Code of Conduct for the FIFA World Cup 26™, please note only Accessibility Ticket Holders are permitted the use of manual or electric wheelchairs or mobility scooters.

For security reasons wheelchairs or mobility scooters exceeding the below restrictions will not be permitted inside the stadium:

• Has either three or four wheels
• A maximum turning radius of 90 centimetres (35 inches)
• A maximum turning width of 150 centimetres (60 inches)
• A maximum speed of 6 kilometres (3.7 miles) per hour

For further information, please refer to the FIFA World Cup 26™ Stadium Code of Conduct.

Q. Do I need a visa to enter the USA?

For international visitors, please ensure that you and your guests meet the visa and entry requirements to permit travel to the United States of America. We encourage you to complete your visa applications as early as possible to ensure that they are processed prior to your intended travel dates. The visa process is operated and controlled by the government of the United States of America, and Qatar Airways Holidays and FIFA are not responsible for the application process, issuance and/or use of visas.

Q. Do I need a visa to enter Canada?

For international visitors, please ensure that you and your guests meet the visa and entry requirements to permit travel to Canada. We encourage you to complete your visa applications as early as possible to ensure that they are processed prior to your intended travel dates. The visa process is operated and controlled by the government of Canada, and Qatar Airways Holidays and FIFA are not responsible for the application process, issuance and/or use of visas.

Q. Do I need a visa to enter Mexico?

For international visitors, please ensure that you and your guests meet the visa and entry requirements to permit travel to Mexico. We encourage you to complete your visa applications as early as possible to ensure that they are processed prior to your intended travel dates. The visa process is operated and controlled by the government of Mexico, and Qatar Airways Holidays and FIFA are not responsible for the application process, issuance and/or use of visas.

Q. When attending the match is there a dress code in the stadium?

Whilst there is no strict dress code at the stadiums we recommend casual comfortable attire. Guests should refrain from wearing clothing with prints depicting potentially sensitive topics such as politics or nudity.

We highly recommend checking the weather forecast for the match location, as summer temperatures can be high with elevated humidity throughout the day and evening. This may cause conditions inside the stadium to feel uncomfortable at times. To ensure a pleasant experience, we suggest dressing appropriately for the weather and staying hydrated by drinking plenty of water throughout the evening.

Q. Where can I send/direct any questions, issues or complaints?

Please direct all queries, issues or complaints in relation to the website to websales.qatarairwaysholidays@beyond-hospitality.com.

Q. Is smoking or vaping allowed?

Smoking, vaping, and the use of recreational or medical marijuana are strictly prohibited during flights, ground transportation, within stadiums, and all Qatar Airways Holidays-hosted activities.

Q. Can I take a bag into the stadium?

Please note that a strict clear bag policy is in place for the FIFA World Cup 26™.

All bags must be clear and no larger than 12 inches x 6 inches x 12 inches (30 cm x 30 cm x 15 cm). Small clutch purses or wallets are also permitted, no larger than 4.5 inches x 6.5 inches (or 11cm x 16.5cm), these do not need to be clear.

Bags that are non-transparent and larger than the permitted size must be stored in the deposits at the stadium or disposed of before entering the stadium.

For further information, please refer to the FIFA World Cup 26™ Stadium Code of Conduct.

Q. Can I take my camera into the stadium? (selfie sticks included)

Please note the following guidelines as outlined in the Stadium Code of Conduct:

• Camera bags are prohibited, as per Section xx.
• Professional video cameras are prohibited, as per Section xx.
• Camera mounts, such as tripods or selfie sticks, are prohibited, as per Section xx.
• Camera lenses are permitted, provided they are intended for non-professional purposes, as per Section xx.

Additionally, please be aware that relaying or transmitting live match scores or activities, including those announced on the public address system or giant screens, is prohibited, and that taking photographs of Event Organizer staff or security personnel in uniform, as well as any security procedures, is also strictly prohibited.

For further information, please refer to the FIFA World Cup 26™ Stadium Code of Conduct.

Q. Can I take a musical instrument into the stadium?

Please be advised, in accordance with Section XX & XX of the Stadium Code of Conduct for the FIFA World Cup 26™ instruments are only permitted in the Stadium if they meet the following criteria:

• Are or smaller than 12cm x 12cm x 12cm (unless preapproved by Event Organizers)
• Do not emit laser beams, laser points

Please note that Event Organizers may require Ticket Holders to stop using musical instruments/devices if they interfere with the event operation or enjoyment of other ticket holders.

For further information, please refer to the FIFA World Cup 26™ Stadium Code of Conduct.

Q. Can I take medication into the stadium?

In accordance with the Stadium Code of Conduct (Section XX), medications that are not prohibited or restricted by applicable federal or local laws are allowed in quantities not exceeding a single package of more than seven (7) different medicines (in any form, including aerosols, drops, syringes, etc.) and must remain in their factory packaging.

Other substances needed for medical reasons are permitted, provided that they are accompanied by a medical certificate in English or Spanish and the person for whom they are intended is present.

For further information, please refer to the FIFA World Cup 26™ Stadium Code of Conduct.

Q. Are there storage facilities at the stadium?

Please note that a strict clear bag policy is in place for the FIFA World Cup 26™, and there will be no storage facilities available for customers at the stadium. Therefore, we strongly recommend that you avoid bringing any bags that do not comply with the policy.

For further information, please refer to the FIFA World Cup 26™ Stadium Code of Conduct.